BUILD YOUR CUSTOM HOCKEY STICK

All MyBauer sales are final. If there is a manufacturing defect, please contact DTC@Bauer.com.

There is no limit to how many sticks you can order, within a single order. Regardless of how many sticks are ordered, your shipping fee will remain the same.

Quick Turn Custom sticks should deliver between 5-10 days depending on shipping location.  This may exceed 10 days during peak production times and to remote areas in North America

Pro Custom and Custom Sticks will take approximately 30 to 45 days. Please note that lead times may vary based on configurations, during peak production periods and if shipping is unexpectedly impacted due to global restrictions.

While we strive to have precision fitting, it is virtually impossible to have 100% accuracy with all the different anatomy Once your order is on its way, you will receive a shipping confirmation to the e-mail address provided during checkout. This email will contain your tracking information.

Yes. Fit In Store dealer locations will have samples of color swatches, grip finishes and textures, as well as our Custom PRO curves.

If you built your MyBauer Stick with assistance of a retail store, you would select "yes" during this step of checkout. This also applies to future/repeat orders. If you built your MyBauer Stick at home, without the assistance of a retailer, then you would select "no".

Yes. These are the actual custom curves that our PRO athletes are using on-ice.

Yes. Depending on the size of stick that you order, pricing will vary – similar to our retail stick offering.

STANDARD 30-DAY WARRANTY ON QUICK TURN, CUSTOM, AND PRO CUSTOM STICKS

Warranty begins upon delivery of your product.

Because of the 2-stick minimum order, both Pro Custom sticks have a 30-day warranty from date of delivery. You must file 2 separate claims (1 per stick) if both sticks break within the same 30-day warranty period.

To start your stick warranty claim, please submit a claim using the Stick Warranty Form. Please select the “Personalized Stick” option when filling out your claim.

If you are unable to submit your claim online, please contact us directly by sending an email to stickwarranty@bauer.com. Be sure to include the following information:

Full mailing address

Phone number

Model (i.e., MyBauer Custom Vapor Stick)

Variations (i.e., left or right, blade pattern, flex)

Image receipt showing date of purchase

Bauer.com order number

Photo of the entire stick, illustrating the breakage area

Once all the necessary information has been received, a member of our team will get back to you via email with the next steps.

You may also reach us by calling our Stick Warranty Department at 1-833-897-9942, Monday-Friday, 11AM-1:30PM EST.